FAQ + Order Information
How to Contact Jennie Porter, Owner
To contact her, message ReRideStories on Facebook.
We are not currently taking custom orders. When custom orders do open back up, orders are on a first come, first serve basis. A non-refundable deposit of 50% is required for all orders. Orders must be PAID IN FULL within one week after the order is completed.
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
The following items can’t be returned or exchanged
- Custom or personalized orders.
We are NOT responsible for item wear that is a result of customer negligence such as the following; obvious hair loss due to constant friction/rubbing, over packing, exposure to harsh environmental conditions like water or sun damage.
*We do not accept returns for a refund.
*We will however, exchange for an item from our shop, or issue a store credit within 10 days of purchase/delivery. In order for us to accept your exchange, the item must be in unworn, and in original condition.
*No returns will be accepted without a Return Authorization issued by Re-Ride Stories.
We require all payment to be made through paypal or credit/debit card, a Paypal account is not required.
Payment must be made within 2 days of purchase, or the order will be canceled. Orders will not be processed until full payment has been received.
For items that are in-stock, we ship within 3-5 days of receiving your full payment. We ship all orders with delivery confirmation and insurance, the cost of these is included in your shipping price.
** NO INTERNATIONAL SHIPPING
We stopped offering wholesale of our belts & purses in 2013. We no longer wholesale ANY of these products to ANY retailer. If you find/buy any of our new items in another store besides ours, please know that we have no contract with that company giving them permission to sell/alter our products. If you purchase our items from any another company, we are not responsible for the pricing or condition of the item & will not accept the item back for repairs, returns or exchanges